Helping post-sales teams move from reactive firefighting to proactive, data-driven customer management.
Jungwell was born from a simple frustration: Customer Success teams were drowning in spreadsheets, disconnected tools, and tribal knowledge. CSMs spent more time updating CRMs and building reports than actually talking to customers. The tools built for sales didn't fit post-sales workflows, and the few CS-specific tools on the market were bloated and slow.
We set out to build something different: a platform designed from day one for the way CS teams actually work. Visual journey maps instead of pipeline stages. Health scores that update automatically instead of manual survey inputs. An AI assistant that understands your portfolio and can answer questions in plain English. We believe CS teams deserve the same quality of tooling that engineering and sales teams have had for years.
The team
Co-Founder & CEO
Former VP of Customer Success at a Series C SaaS company. Spent a decade building CS orgs from scratch and got tired of duct-taping tools together.
Co-Founder & CTO
Full-stack engineer with a background in data infrastructure. Previously led engineering teams at two venture-backed startups through scale.
Head of Product
Product leader with deep expertise in CS workflows. Built and shipped CS tooling at three companies before joining Jungwell to do it the right way.
What we believe
We eat our own cooking. Every feature we build starts with a real CS workflow problem. If it doesn't save a CSM time or help them retain a customer, we don't ship it.
CS is complex enough. Our tools should reduce cognitive load, not add to it. Simple interfaces, clear data, obvious next steps. Always.
We believe in tight feedback loops. We release weekly, listen to users constantly, and aren't afraid to change direction when the data says we should.
We're building the future of Customer Success. Check out our open roles or drop us a line.